Terms of Service
Last Updated: March 2026
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COMPANY INFORMATION
Eco Heat Surge (Yorkshire) Ltd
5 Princess Grove, Tankersley, Barnsley, England, S75 3BG
Company Registration Number: 16201574
Email: info@ecoheatsurge.com
Phone: 07988 622760
Gas Safe Registration Number: 625881
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RELATED DOCUMENTS
Please also review:
• Privacy Policy - How we handle your personal data
• Cookie Policy - How we use cookies on our website
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1. INTRODUCTION
These Terms of Service ("Terms") govern your use of the Eco Heat Surge (Yorkshire) Ltd website (ecoheatsurge.com) and the provision of our heating and plumbing services. By using our website or engaging our services, you agree to be bound by these Terms.
If you do not agree with any part of these Terms, please do not use our website or services.
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2. DEFINITIONS
• "Company", "we", "us", "our" refers to Eco Heat Surge (Yorkshire) Ltd
• "Customer", "you", "your" refers to the person or entity using our services
• "Services" refers to all heating, plumbing, and gas services provided by the Company
• "Website" refers to ecoheatsurge.com
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3. SERVICES PROVIDED
3.1 Scope of Services
We provide the following services across Barnsley and surrounding South Yorkshire areas including Sheffield, Rotherham, Doncaster, and Wakefield:
• Boiler installation (combi, system, and conventional boilers)
• Boiler repair and servicing
• Central heating installation and repair
• Air source heat pump installation
• Heating system upgrades
• Gas safety certificates
• Heating system maintenance
• Plumbing services related to heating systems
3.2 Gas Safe Registration
All gas work is carried out by Gas Safe registered engineers in accordance with current Gas Safety regulations. Our Gas Safe registration number is 625881.
3.3 Service Area
Our services are available in Barnsley and surrounding South Yorkshire areas including Sheffield, Rotherham, Doncaster, and Wakefield. We reserve the right to decline work outside our standard service area.
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4. QUOTES AND PRICING
4.1 Free Quotes
We provide free, no-obligation quotes for all services. Quotes are valid for 30 days from the date of issue unless otherwise stated.
4.2 Quote Accuracy
Quotes are based on the information provided by the customer and an initial assessment. The final price may vary if:
• Additional work is discovered upon inspection
• The customer requests additional services
• Access or site conditions differ from those described
• Parts or materials differ from those originally specified
We will inform you of any price changes before proceeding with additional work.
4.3 Pricing
All prices quoted include VAT at the current rate. Prices include labour, materials, and standard parts unless otherwise stated.
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5. PAYMENT TERMS
5.1 Payment Methods
We accept payment by:
• Bank transfer to our business bank account
• Cash
• Other payment methods as agreed in writing
5.2 Payment Schedule
Payment is due upon completion of work unless otherwise agreed in writing. For larger installations, a deposit may be required before work commences. Final payment must be cleared before we leave the site.
5.3 Late Payment
Payment is due immediately upon completion unless alternative terms have been agreed in writing. Interest may be charged on overdue accounts at a rate of 8% per annum above the Bank of England base rate. We reserve the right to suspend further services until outstanding payments are settled.
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6. BOOKING AND APPOINTMENTS
6.1 Scheduling
Appointments are scheduled subject to engineer availability. We will confirm appointment dates and times with you in advance.
6.2 Access
You must ensure that our engineers have safe and reasonable access to all areas where work is to be carried out. This includes:
• Clear access to boilers, pipework, and heating systems
• Safe working conditions
• Adequate lighting
• Removal of any obstacles that may impede work
6.3 Delays
We will make every effort to attend appointments on time. However, we cannot be held liable for delays caused by circumstances beyond our reasonable control, including:
• Traffic delays
• Previous job overruns
• Supplier delays
• Adverse weather conditions
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7. CANCELLATIONS AND RESCHEDULING
7.1 Customer Cancellations
If you need to cancel or reschedule an appointment, please give us at least 24 hours' notice. Cancellations or rescheduling requests with less than 24 hours' notice will incur a £100 cancellation fee.
7.2 Company Cancellations
We reserve the right to cancel or reschedule appointments in exceptional circumstances. We will provide as much notice as possible and offer alternative dates.
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8. SAME-DAY CALLOUTS
8.1 Same-Day Service
We offer same-day callouts for urgent boiler breakdowns subject to engineer availability. Our working hours are Monday to Friday, 8am-5pm. We do not operate a 24/7 emergency service.
8.2 Availability
Same-day callout requests are subject to:
• Engineer availability
• Location within our service area
• Nature of the breakdown
8.3 Callout Charges
Same-day callout charges may apply depending on the nature and urgency of the work required. We will inform you of any callout charges before attending.
8.4 What Constitutes an Emergency
Emergency situations include:
• Complete boiler breakdown with no heating or hot water
• Gas leaks or suspected gas leaks
• Boiler safety concerns
• Water leaks from heating systems
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9. WORKMANSHIP AND MATERIALS
9.1 Quality Standards
All work is carried out:
• By qualified Gas Safe registered engineers
• In accordance with current building regulations and industry standards
• Using quality materials and parts from reputable suppliers
• With appropriate care and skill
9.2 Materials
Unless otherwise agreed, we will supply all materials and parts required for the work. You may request specific brands or models, subject to availability and any price adjustments.
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10. WARRANTIES AND GUARANTEES
10.1 Workmanship Guarantee
We guarantee our workmanship for 12 months from the date of completion. This guarantee covers defects arising from faulty installation or workmanship. This guarantee does not cover normal wear and tear, misuse, or damage caused by third parties.
10.2 Manufacturer Warranties
New boilers are covered by manufacturer warranties ranging from 5 to 10 years depending on the brand and model. Warranty periods vary by manufacturer. We will provide you with full warranty documentation upon completion of installation.
10.3 Warranty Conditions
Warranties are subject to:
• Annual boiler servicing by a Gas Safe registered engineer
• Proper use and maintenance of equipment
• No unauthorized modifications or repairs
• Prompt reporting of any defects
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11. LIMITATIONS OF LIABILITY
11.1 Liability Cap
Our total liability to you for any loss or damage arising from our services is limited to the amount paid by you for the specific service giving rise to the claim.
11.2 Exclusions
We are not liable for:
• Indirect or consequential losses
• Loss of profits or business opportunities
• Damage caused by your failure to follow our instructions or recommendations
• Pre-existing faults or defects not caused by our work
• Damage caused by third parties or events beyond our reasonable control
11.3 Insurance
We maintain appropriate professional indemnity and public liability insurance. All our engineers are Gas Safe registered and hold NVQ qualifications in plumbing. Our engineers hold MCS (Microgeneration Certification Scheme) registration for renewable heating installations. Details are available upon request.
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12. CUSTOMER RESPONSIBILITIES
12.1 Information
You must provide accurate and complete information about:
• Your heating system and property
• Any existing faults or problems
• Access requirements
• Any special circumstances that may affect the work
12.2 Safety
You must:
• Inform us of any known hazards at the property
• Ensure pets are secured during our visit
• Keep children away from work areas
• Not interfere with our equipment or work in progress
12.3 Annual Servicing
To maintain boiler warranties and ensure safe operation, you should arrange annual boiler servicing by a Gas Safe registered engineer.
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13. COMPLAINTS PROCEDURE
13.1 How to Complain
If you are unhappy with our service, please contact us:
Email: info@ecoheatsurge.com
Phone: 07988 622760
13.2 Complaint Handling
We will:
• Acknowledge your complaint within 2 working days
• Investigate the matter thoroughly
• Provide a response within 14 working days
• Work with you to resolve the issue fairly
13.3 Dispute Resolution
If we cannot resolve your complaint to your satisfaction, you may refer the matter to:
• Gas Safe Register (for gas safety concerns)
• Trading Standards
• Alternative Dispute Resolution schemes (if applicable)
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14. DATA PROTECTION
We process your personal data in accordance with UK data protection laws. For full details on how we collect, use, and protect your information, please see our Privacy Policy.
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15. INTELLECTUAL PROPERTY
15.1 Website Content
All content on our website, including text, images, logos, and design, is owned by Eco Heat Surge (Yorkshire) Ltd or our licensors. You may not reproduce, distribute, or use any content without our written permission.
15.2 Trademarks
"Eco Heat Surge" and our logo are trademarks of Eco Heat Surge (Yorkshire) Ltd. Unauthorized use is prohibited.
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16. THIRD-PARTY LINKS
Our website may contain links to third-party websites (e.g., manufacturer sites, boiler comparison tools). We are not responsible for the content, accuracy, or practices of these external sites.
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17. FORCE MAJEURE
We are not liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including:
• Natural disasters
• Government restrictions or regulations
• Strikes or industrial action
• Supplier failures
• Pandemics or health emergencies
• Severe weather conditions
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18. SEVERABILITY
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
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19. ENTIRE AGREEMENT
These Terms, together with our Privacy Policy and any written quotation, constitute the entire agreement between you and Eco Heat Surge (Yorkshire) Ltd regarding our services.
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20. CHANGES TO THESE TERMS
We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the revised Terms.
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21. GOVERNING LAW
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
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22. CONTACT US
If you have any questions about these Terms of Service, please contact us:
Eco Heat Surge (Yorkshire) Ltd
5 Princess Grove, Tankersley, Barnsley, England, S75 3BG
Email: info@ecoheatsurge.com
Phone: 07988 622760
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END OF TERMS OF SERVICE